Vera Yang

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• Using labels in Answer Bot triggers

  You can use labels to help with targeting for your Answer Bot triggers. Adding labels to your Answer Bot triggers is optional. Labels enable you to specify a limited subset of articles that you wan...

  • February 23, 2022 05:35
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• Creating templates for the app

  Agents can use the Knowledge Capture app to create new articles for Help Center, directly from the Support ticket interface. To do so, you need to create one or more templates for your agents to us...

  • February 23, 2022 05:35
  • 1 follower
  • 0 comments
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• Reordering discussion topics

  The community consists of posts associated with different discussion topics. Topics can be anything you want, and you can create as many as you want. Guide managers can add, edit, delete, and manua...

  • February 23, 2022 05:35
  • 1 follower
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• Applying user segments to community content

  By default community discussion topics are visible to all users. You can prevent some users from viewing the content of certain topics. You can configure a topic to restrict access to signed-in use...

  • February 23, 2022 05:35
  • 1 follower
  • 0 comments
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• Promoting an article

  You can promote articles in a section to draw attention to them. When you promote an article, it moves to the top of the articles list within its section and is usually given a special visual treat...

  • February 23, 2022 05:35
  • 1 follower
  • 0 comments
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• Updating articles in bulk

  From an articles list, you can update one or more articles at once using the bulk actions options. For example, you can publish a batch of articles at once or add a labels to several articles. You ...

  • February 23, 2022 05:35
  • 1 follower
  • 0 comments
  • 0 votes

• Displaying satisfaction ratings in the Help Center

  You can display satisfaction ratings in your Help Center. This lets you show quick statistics based on your last 100 satisfaction ratings. The following data is shown: Number of positive ratings N...

  • February 23, 2022 05:35
  • 1 follower
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• Emphasizing points with block and pull-quotes

  Blockquotes Use <blockquote> for quoting blocks of content from another source within your document. Success is not defined by the ability to have no complaints, it is defined by the ability to ...

  • February 23, 2022 05:35
  • 1 follower
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• Understanding Guide templating

  Guide templating, also known as the Templating API, is responsible for rendering the Help Center theme packages. This contains the Curlybars templating language that is used in the template files, ...

  • February 23, 2022 05:34
  • 1 follower
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• Adding translated text to templates

  You can display snippets of translated text within your Help Center page templates. The translated variant of the text changes dynamically based on the user’s selected language, which can be update...

  • February 23, 2022 05:34
  • 1 follower
  • 3 comments
  • 0 votes