Vera Yang
Articles
Recent activity by Vera Yang
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Using labels in Answer Bot triggers
You can use labels to help with targeting for your Answer Bot triggers. Adding labels to your Answer Bot triggers is optional. Labels enable you to specify a limited subset of articles that you wan...
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Creating templates for the app
Agents can use the Knowledge Capture app to create new articles for Help Center, directly from the Support ticket interface. To do so, you need to create one or more templates for your agents to us...
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Reordering discussion topics
The community consists of posts associated with different discussion topics. Topics can be anything you want, and you can create as many as you want. Guide managers can add, edit, delete, and manua...
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Applying user segments to community content
By default community discussion topics are visible to all users. You can prevent some users from viewing the content of certain topics. You can configure a topic to restrict access to signed-in use...
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Promoting an article
You can promote articles in a section to draw attention to them. When you promote an article, it moves to the top of the articles list within its section and is usually given a special visual treat...
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