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• February 23, 2022 05:36
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The difference between standard and custom themes

You can use the standard theme that comes with Guide for your Help Center or you can customize the standard theme or create your own theme. The standard theme is the Copenhagen theme that comes w...

• February 23, 2022 05:36
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Branding your Help Center

You can change the look-and-feel of the Help Center using theme setting controls including color pickers and font choosers. For example, you can change the logo, colors and fonts to bring your Help...

• February 23, 2022 05:36
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Using labels in Answer Bot triggers

You can use labels to help with targeting for your Answer Bot triggers. Adding labels to your Answer Bot triggers is optional. Labels enable you to specify a limited subset of articles that you wan...

• February 23, 2022 05:35
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Creating templates for the app

Agents can use the Knowledge Capture app to create new articles for Help Center, directly from the Support ticket interface. To do so, you need to create one or more templates for your agents to us...

• February 23, 2022 05:35
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Reordering discussion topics

The community consists of posts associated with different discussion topics. Topics can be anything you want, and you can create as many as you want. Guide managers can add, edit, delete, and manua...

• February 23, 2022 05:35
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Applying user segments to community content

By default community discussion topics are visible to all users. You can prevent some users from viewing the content of certain topics. You can configure a topic to restrict access to signed-in use...

• February 23, 2022 05:35
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Promoting an article

You can promote articles in a section to draw attention to them. When you promote an article, it moves to the top of the articles list within its section and is usually given a special visual treat...

• February 23, 2022 05:35
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Updating articles in bulk

From an articles list, you can update one or more articles at once using the bulk actions options. For example, you can publish a batch of articles at once or add a labels to several articles. You ...

• February 23, 2022 05:35
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Displaying satisfaction ratings in the Help Center

You can display satisfaction ratings in your Help Center. This lets you show quick statistics based on your last 100 satisfaction ratings. The following data is shown: Number of positive ratings N...

• February 23, 2022 05:35
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