Jess Bezos
Activity overview
Latest activity by Jess Bezos
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Jess Bezos created an article,
Previewing your theme in Guide
Themes can be previewed from within Guide, which allows you to preview branding changes for specific page templates and as a specific role. If you are on Guide Professional, you can preview code ed...
- Jess Bezos
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Jess Bezos created an article,
Understanding Guide roles and privileges
Administrators have Guide Manager privileges and agents have Guide Viewer privileges by default. Agents can be granted Guide Manager privileges as needed. Overview of available roles Guide supports...
- Jess Bezos
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Jess Bezos created an article,
Navigating the theme folder structure
Every Zendesk theme has the same folder structure, however there are some important additions for our range of themes. Folder overview ├── assets/ ├── bin/ ├── scss/ ├── settings/ ├── templates/ ...
- Jess Bezos
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Jess Bezos created an article,
Using Answer Bot with web forms
When a user submits a support request through a web form on your Help Center, Answer Bot can immediately suggest links to potentially relevant knowledge base articles. Understanding the end user ex...
- Jess Bezos
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Jess Bezos created an article,
Analyzing your Answer Bot activity
Zendesk Explore features a pre-built dashboard to help you monitor your Answer Bot activity and article effectiveness. The dashboard can help you identify if Answer Bot is solving your support requ...
- Jess Bezos
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Jess Bezos created an article,
Searching and linking articles using the app
Agents can use the Knowledge Capture app in the Support agent interface to search for Help Center articles and preview them, without leaving the ticket. They can also add a link to the article dire...
- Jess Bezos
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Jess Bezos created an article,
Customizing status icons for posts
The community features are wonderful, especially the post actions. However, what happens when the default actions aren’t exactly what you are looking for? Currently there is no way to add or modify...
- Jess Bezos
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Jess Bezos created an article,
Analyzing community activity
You can monitor activity data for your community using in the Reporting dashboard in Support. Statistics include the number of posts created, how many users have viewed posts, and the total number ...
- Jess Bezos
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Jess Bezos created an article,
Inserting videos in articles
You can insert videos in the body of your Help Center knowledge base articles, either through the article editor toolbar, or by embedding code in your article. Inserting videos from the article edi...
- Jess Bezos
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Jess Bezos created an article,
Inserting and editing links in articles
Guide managers can create, edit, and remove links in any new or existing article in the knowledge base. Agents who are not Guide managers can create, edit, and remove links in articles where they h...
- Jess Bezos
- 1 follower
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