Jess Bezos

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• Viewing and restoring archived articles

  You can access a complete list of your archived articles. You can restore an article from your archived list if you want to make it available again in your knowledge base. You must be a Guide Manag...

  • February 23, 2022 05:35
  • 1 follower
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• Configuring Web Widget components

  Before you add the Web Widget to your website or Help Center, you need to decide which components you want to include in the Web Widget and then turn them on. For some components, you might need to...

  • February 23, 2022 05:35
  • 1 follower
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• Removing the Web Widget from your website

  You can remove individual instances of your widget by deleting the code from the web page or Help Center. You can turn off all instances of the widget by disabling it in Zendesk Support. To remove ...

  • February 23, 2022 05:35
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• Using CSAT

  Enabling customer satisfaction ratings By default, customer satisfaction ratings is disabled. You must be an administrator to enable it. You can also enable satisfaction reasons, which allow you to...

  • February 23, 2022 05:35
  • 1 follower
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• Using variables in CSS and HTML

  The properties you choose in the Settings panel or set in your manifest file for colors, fonts, and theme images are stored in variables. You can use these variables in the theme’s style.css file. ...

  • February 23, 2022 05:34
  • 1 follower
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• Changing page templates in Guide

  In a Guide theme, there is one page template each for article, section, and category by default. On Guide Enterprise, Guide managers can create additional templates for article, sections, and categ...

  • February 23, 2022 05:34
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• Configuring Gather community settings

  You can set specific community settings in Gather settings. You must be a Guide Manager to manage the Gather settings described in this article. In Guide, click the Settings () icon in the sideba...

  • February 23, 2022 05:34
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• Navigating the theme folder structure

  Every Zendesk theme has the same folder structure, however there are some important additions for our range of themes. Folder overview ├── assets/ ├── bin/ ├── scss/ ├── settings/ ├── templates/ ...

  • February 23, 2022 05:36
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• Understanding Guide roles and privileges

  Administrators have Guide Manager privileges and agents have Guide Viewer privileges by default. Agents can be granted Guide Manager privileges as needed. Overview of available roles Guide supports...

  • February 23, 2022 05:36
  • 1 follower
  • 3 comments
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• Previewing your theme in Guide

  Themes can be previewed from within Guide, which allows you to preview branding changes for specific page templates and as a specific role. If you are on Guide Professional, you can preview code ed...

  • February 23, 2022 05:36
  • 1 follower
  • 0 comments
  • 0 votes