Vera Yang

Glad you found this useful, Jacqui. It is a default setting to protect you but if you're comfortable with the content then that's great.

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• February 23, 2022 05:37
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It's lifetime access so no end date, Elizabeth!

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• February 23, 2022 05:37
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Hi Katerina, If you have light agents, they can still access your Guide Help Center as a viewer. Are you having a problem setting up SSO for your light agents? If you can further share what would y...

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• February 23, 2022 05:37
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We sure can, Chris! Drop us an email with what types of customizations you're after!

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• February 23, 2022 05:37
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Hi Elizabeth, Yes, customizing your help center base on your preference is possible under Guide Professional Plan. You may check Customizing your help center theme for more information.

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• February 23, 2022 05:37
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Hi Jacqui, Yes! Just add the placeholder into your Solved ticket trigger.  I recommend turning off the automation if you do that so the customer doesn't get asked twice...unless you want it that wa...

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• February 23, 2022 05:37
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That's great, Chris. We try to make customisation of your theme as easy and flexible as possible!

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• February 23, 2022 05:37
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Hi Michelle,  We can certainly help, this is a common question. Have you added the translated article to a corresponding translated category and section? Check out Adding translations to sections a...

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• February 23, 2022 05:37
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Hi Jack, this is expected behavior as moderators will not be able to access all the post statuses that would normally be available to regular agents on the account. So you're right, this is by design.

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• February 23, 2022 05:37
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