Tom Cook

Member since February 23, 2022 05:34

Total activity 19

Last activity February 23, 2022 05:37

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Activity overview

Latest activity by Tom Cook

Tom Cook commented, February 23, 2022 05:37
We're glad you found this useful, Chris. If you have any other suggestions please let us know!
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Tom Cook created an article, February 23, 2022 05:36
Configuring Guide settings

You can manage your knowledge base configuration in Guide settings. You must be a Guide Manager to work with these features. Accessing the Guide Settings page Guide settings include options to mana...
- Tom Cook
- February 23, 2022 05:36
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Tom Cook created an article, February 23, 2022 05:36
Getting familiar with our pricing

Our complete theming package is just that: everything you need to create an amazing, customized Help Center. A single purchase grants you immediate access to: All of our themes and plugins The Pat...
- Tom Cook
- February 23, 2022 05:36
- 1 follower
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Tom Cook created an article, February 23, 2022 05:35
Understanding where you can use Answer Bot

Answer Bot functionality is available in a number of Zendesk products and integrations. This article is a guide to all the ways you can use Answer Bot, and where to find more information on adding ...
- Tom Cook
- February 23, 2022 05:35
- 1 follower
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Tom Cook created an article, February 23, 2022 05:35
Creating articles with the app

On Guide Professional and Enterprise, agents can use the Knowledge Capture app in the Support agent interface to create new articles using pre-defined templates. If a template does not exist, agent...
- Tom Cook
- February 23, 2022 05:35
- 1 follower
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Tom Cook created an article, February 23, 2022 05:35
Opening the Knowledge Capture app

Agents can open the Knowledge Capture app in the Support agent interface to perform the following actions: Search the Help Center without leaving the ticket Insert links to relevant Help Center ar...
- Tom Cook
- February 23, 2022 05:35
- 1 follower
- 0 comments
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Tom Cook created an article, February 23, 2022 05:35
Viewing community moderator activity

Guide managers can see all community activity in moderation activities. This is a view of all actions taken by community moderators, as well as any actions taken by the community itself. For exampl...
- Tom Cook
- February 23, 2022 05:35
- 1 follower
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Tom Cook created an article, February 23, 2022 05:35
Best practices for managing your community

When you first launch a community with Gather, we recommend that you follow some basic steps and enable certain features to help you to guide your users and make managing your community easier. Wri...
- Tom Cook
- February 23, 2022 05:35
- 1 follower
- 0 comments
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Tom Cook created an article, February 23, 2022 05:35
Creating and editing articles

Guide managers can create new articles and edit all existing articles in the knowledge base. Agents who are not Guide managers can create and edit articles if they have management permissions. End-...
- Tom Cook
- February 23, 2022 05:35
- 1 follower
- 0 comments
- 0 votes
Tom Cook created an article, February 23, 2022 05:35
Inserting images in articles

You can insert images in the body of your Help Center knowledge base articles. When you insert images, they are added as attachments to the article. Large images are automatically resized to fit th...
- Tom Cook
- February 23, 2022 05:35
- 1 follower
- 0 comments
- 0 votes