Tom Cook

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• Using labels on your articles

  Labels are a single word or a multiple word phrase you can add to the default language version of a specific article in Help Center. You can use labels to influence article search relevance, to inf...

  • February 23, 2022 05:35
  • 1 follower
  • 0 comments
  • 0 votes

• Importing Google Docs as articles

  You can import Google Docs into your Guide knowledge base. You can import up to 100 docs at a time. This is a great way to add new content or migrate existing content to your knowledge base. When y...

  • February 23, 2022 05:35
  • 1 follower
  • 0 comments
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• Enabling and customizing satisfaction reasons

  Customer satisfaction rating surveys allow you to measure how happy your customers are with the services you provide. Inevitably, you’re going to receive a less-than-glowing response (rare as it ma...

  • February 23, 2022 05:35
  • 1 follower
  • 0 comments
  • 0 votes

• Using tabs to organize content

  Tabs are a navigation element that allow users to easily access different parts of a page, or even other parts of the Help Center. They are commonly used on the Web and, as a result, intuitive. Use...

  • February 23, 2022 05:35
  • 1 follower
  • 0 comments
  • 0 votes

• Customizing list styles

  Use .list-unstyled to remove the default styling from <ol> and <ul> elements. List item List item List item <ul class="list-unstyled"> <li>List item</li> <li>List item</li> <li>List it...

  • February 23, 2022 05:35
  • 1 follower
  • 0 comments
  • 0 votes

• Rendering HTML using JavaScript

  When Zendesk’s Curlybars templating language can’t generate the desired HTML, our JavaScript-based micro-templating system steps in. A common use case for micro-templating is the creation of a cate...

  • February 23, 2022 05:35
  • 1 follower
  • 0 comments
  • 0 votes

• Adding multiple templates to your theme

  By default, there is one page template each for article, section, and category in a theme. You can create up to ten additional page templates each for articles, sections, and categories. This means...

  • February 23, 2022 05:34
  • 1 follower
  • 0 comments
  • 0 votes

• Importing and exporting your theme

  Agents with Guide Manager privileges can import or export a zip archive of a Help Center theme, containing templates, JavaScript, CSS, and assets. Importing a Help Center theme You can import a zip...

  • February 23, 2022 05:34
  • 1 follower
  • 1 comment
  • 0 votes

• Configuring Guide settings

  You can manage your knowledge base configuration in Guide settings. You must be a Guide Manager to work with these features. Accessing the Guide Settings page Guide settings include options to mana...

  • February 23, 2022 05:36
  • 1 follower
  • 2 comments
  • 0 votes

• Getting familiar with our pricing

  Our complete theming package is just that: everything you need to create an amazing, customized Help Center. A single purchase grants you immediate access to: All of our themes and plugins The Pat...

  • February 23, 2022 05:36
  • 1 follower
  • 0 comments
  • 0 votes