Tom Cook

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• Understanding where you can use Answer Bot

  Answer Bot functionality is available in a number of Zendesk products and integrations. This article is a guide to all the ways you can use Answer Bot, and where to find more information on adding ...

  • February 23, 2022 05:35
  • 1 follower
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• Creating articles with the app

  On Guide Professional and Enterprise, agents can use the Knowledge Capture app in the Support agent interface to create new articles using pre-defined templates. If a template does not exist, agent...

  • February 23, 2022 05:35
  • 1 follower
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• Opening the Knowledge Capture app

  Agents can open the Knowledge Capture app in the Support agent interface to perform the following actions: Search the Help Center without leaving the ticket Insert links to relevant Help Center ar...

  • February 23, 2022 05:35
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• Viewing community moderator activity

  Guide managers can see all community activity in moderation activities. This is a view of all actions taken by community moderators, as well as any actions taken by the community itself. For exampl...

  • February 23, 2022 05:35
  • 1 follower
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• Best practices for managing your community

  When you first launch a community with Gather, we recommend that you follow some basic steps and enable certain features to help you to guide your users and make managing your community easier. Wri...

  • February 23, 2022 05:35
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• Creating and editing articles

  Guide managers can create new articles and edit all existing articles in the knowledge base. Agents who are not Guide managers can create and edit articles if they have management permissions. End-...

  • February 23, 2022 05:35
  • 1 follower
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• Inserting images in articles

  You can insert images in the body of your Help Center knowledge base articles. When you insert images, they are added as attachments to the article. Large images are automatically resized to fit th...

  • February 23, 2022 05:35
  • 1 follower
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• Disabling comments for an article

  You can disable comments on individual articles as necessary. When you do so, the article indicates that it is closed for comments at the bottom of the article. To disable comments for an article ...

  • February 23, 2022 05:35
  • 1 follower
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• Using labels on your articles

  Labels are a single word or a multiple word phrase you can add to the default language version of a specific article in Help Center. You can use labels to influence article search relevance, to inf...

  • February 23, 2022 05:35
  • 1 follower
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• Importing Google Docs as articles

  You can import Google Docs into your Guide knowledge base. You can import up to 100 docs at a time. This is a great way to add new content or migrate existing content to your knowledge base. When y...

  • February 23, 2022 05:35
  • 1 follower
  • 0 comments
  • 0 votes