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Will Gates

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Articles

Recent activity by Will Gates

  • Understanding how Answer Bot works

    How does Answer Bot process natural language? Answer Bot is powered by Artificial Intelligence which means that it is able to mimic human behavior. Answer Bot uses natural language processing (NLP)...

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  • Installing the app

    The Knowledge Capture app is installed by default with any Guide plan and Support Team, Professional, or Enterprise. The app enables agents to: Search the Help Center without leaving the ticket In...

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  • Flagging articles with the app

    On Guide Professional and Enterprise, agents can use the Knowledge Capture app in the Support agent interface to add feedback to flag existing articles. If a ticket reveals missing or incorrect inf...

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  • Allowing agents to edit and delete posts

    All signed-in users can add posts to community topics. Only Guide managers, and users with moderator rights, can edit and delete posts by default. A Guide manager can allow agents to edit or delet...

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  • Using the article editor toolbar

    The Help Center article editor contains a toolbar you can use to format your knowledge base articles. The article toolbar is not the same as the toolbar that appears in community posts. The follow...

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  • Adding the Web Widget to a website

    The Web Widget can be added to any page of your website or to your Help Center. The Web Widget is fully optimized for the mobile experience and does not affect page load times. The widget is presen...

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  • Making content easy to find with toggles and accordions

    Toggles and accordions are a common element in web design. They allow for progressive disclosure — the ability to highlight important sections of content and allow visitors to reveal additional det...

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  • Using Google fonts in your theme

    The following steps allow you to take advantage of the large range of custom fonts offered by Google. Navigate to fonts.google.com in your browser to access the font library. The Google Fonts d...

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    • 2 comments
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  • Previewing theme changes locally

    You can export a theme’s files from Guide and work on the files offline in your favorite editor. To avoid zipping and importing the files into Guide every time you want to preview your changes, you...

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  • Editing CSS and JavaScript

    You can customize your Help Center’s stylesheet and add your own custom JavaScript code. For tips, tricks and other helpful resources, refer to the following articles: Help Center community tips H...

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