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Will Gates

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Articles

Recent activity by Will Gates

  • Accessing your Help Center themes

    You can access your Help Center themes from the Themes page. You can access options for managing the theme by clicking the menu on the theme or you can open a theme to edit the branding, code, or a...

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  • Using your own theme assets

    You can upload assets, such as images and files, to any of your Help Center themes. Uploading an asset for your theme You can upload assets such as images and files to the Help Center. The assets a...

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  • Changing the URL of your Help Center

    By default, the address of your Help Center is a Zendesk subdomain, such as “mycompany” in mycompany.zendesk.com. The host mapping feature allow you to map a subdomain of your own domain (for examp...

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  • Editing and compiling styles using Sass

    When editing theme styles you can update the style.css file directly, either through Zendesk Guide or locally using your favourite code editor. Alternatively, you can work with the Sass source file...

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  • Requesting additional services

    Every purchase gets your immediate access to all of our themes and plugins, built on top of a powerful framework designed to make it quick and easy to create a unique and beautifully branded Help C...

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  • Editing CSS and JavaScript

    You can customize your Help Center’s stylesheet and add your own custom JavaScript code. For tips, tricks and other helpful resources, refer to the following articles: Help Center community tips H...

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  • Previewing theme changes locally

    You can export a theme’s files from Guide and work on the files offline in your favorite editor. To avoid zipping and importing the files into Guide every time you want to preview your changes, you...

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  • Understanding how Answer Bot works

    How does Answer Bot process natural language? Answer Bot is powered by Artificial Intelligence which means that it is able to mimic human behavior. Answer Bot uses natural language processing (NLP)...

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  • Installing the app

    The Knowledge Capture app is installed by default with any Guide plan and Support Team, Professional, or Enterprise. The app enables agents to: Search the Help Center without leaving the ticket In...

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  • Flagging articles with the app

    On Guide Professional and Enterprise, agents can use the Knowledge Capture app in the Support agent interface to add feedback to flag existing articles. If a ticket reveals missing or incorrect inf...

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