Working with satisfaction reasons

Applying satisfaction reasons to ticket views

You can create a ticket view to organize tickets by the satisfaction reason given, or to look tickets with a negative response and no satisfaction reason given.

The reasons included in your survey appear as condition elements in the views builder:

For information on building ticket views, see Using views to manage ticket workflow.

Applying satisfaction reasons to business rules

You can create business rules - triggers and automations - based on satisfaction reasons to draw attention to tickets with certain responses.

The reasons included in your survey appear as conditions in the triggers or automations builder:

For more information on triggers and automations, see the following articles:

• Creating and managing triggers
• About automations and how they work