Stan Jobs
Activity overview
Latest activity by Stan Jobs
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Stan Jobs created an article,
Working on a theme locally
The most powerful theming features in Guide are the abilities to import, export, and work locally with themes. When you’re making major updates to a theme or building your own theme from scratch, t...
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Stan Jobs created an article,
Allowing unsafe HTML in articles
By default, Help Center quarantines unsafe HTML tags and attributes in articles to reduce the risk of somebody introducing malicious code. Unsafe HTML is not stripped from the articles on the serve...
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Stan Jobs created an article,
Setting up Answer Bot triggers, views and workflows
Figuring out the best way to set up Answer Bot triggers, automations, views, and tags can be confusing for a lot of users. Basic tagging Basic tagging is important for almost all configurations and...
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Stan Jobs created an article,
Managing community posts
You can edit, move, or delete community posts, as well as edit or delete comments on community posts. You can also take a number of actions on the post or comment. The user interface described in t...
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Stan Jobs created an article,
Adding discussion topics
The community consists of posts associated with different discussion topics. Topics can be anything you want, and you can create as many as you want. Guide managers can add, edit, delete, and manua...
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Stan Jobs created an article,
Editing and deleting discussion topics
The community consists of posts associated with different discussion topics. Topics can be anything you want, and you can create as many as you want. Guide managers can add, edit, delete, and manua...
- Stan Jobs
- 1 follower
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Stan Jobs created an article,
Creating user segments
Tags, groups, and organizations are not available on Support Essential. To create user segments, you must have Support Team, Professional, or Enterprise and Guide Professional or Enterprise. If you...
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Stan Jobs created an article,
Using the Web Widget
With the Web Widget, you can add customer support features from Zendesk Guide, Support, Talk, and Chat to your website or Help Center, so that your customers can get immediate help from a single in...
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Stan Jobs created an article,
Customizing the appearance of the Web Widget
You can modify the appearance of some or all of the following widget elements to match the look and feel of your company’s website. If you’re using a Legacy Chat version, see (Legacy Chat) Customiz...
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Stan Jobs created an article,
Understanding CSAT
Your customers can provide feedback about their support experience by rating their solved tickets. When you enable CSAT (customer satisfaction ratings), end-users receive an email 24 hours after th...
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